SHIPPING POLICY

Local shipping to Malta and Gozo on orders over €60 is free of charge via registered post. Orders which do not exceed €60 will also be sent via registered post and the cost will be calculated at checkout.

 

Local Studio pick up is also available for customers who would prefer to collect their purchase in person.  You can notify us by selecting the ''pick up'' option at checkout.

Shipping is also available to countries within the European Union. The shipping cost will be calculated for you at check out.

 

For other countries, please get in touch with us by sending us an email on contact@gabriellefenech.com

RETURNS POLICY

Items that are not made to order are returnable within 15 days from delivery (europe). The articles are to be returned in their original packaging, along with all the tags still intact.

Should the returned article be soiled and not in its original state we reserve the right to refuse the returned item. The returns shipping cost will have to be covered by the customer, however this can also be returned to our studio by appointment. Please make sure that you are using a reliable shipping provider since you will be responsible in case of loss or damage to the products during their journey to us. We suggest that you use recorded delivery and obtain a tracking number or equivalent proof of postage. 

We are unable to take responsibility for any damage that occurs during the return process. Please make sure that the articles you are returning are packaged adequately to avoid any inconveniences

Since some of our pieces are made to order and carefully made to the customer's requirements, unfortunately we cannot accept returns or offer refunds on these particular pieces. Please get in touch with us if you have any queries. We are always happy to help either via email, via our socials or by scheduling an appointment with us at our studio. 

Please note that we are unable to accept returns or exchange face masks, earrings or underwear due to hygienic reasons.

PAYMENT METHODS

We accept all major card payments which you can choose at checkout.

Should you wish to pay in cash, please get in touch with us so we can arrange to accomodate you, please bear in mind that this might not always be possible. 

You can do so through our socials @gabriellefenech or via email contact@gabriellefenech.com.

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